Returns Policy
At Shree Shobha, we prioritize your satisfaction and aim to provide a seamless shopping experience. If, for any reason, you are not completely satisfied with your purchase, our returns policy is designed to assist you.
Eligibility for Returns:
- Time Frame: You may return items within 30 days of receiving your order.
- Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
- Packaging: Ensure the product is returned in its original packaging.
Non-Returnable Items:
- Customized or personalized products.
- Items marked as final sale.
Return Process:
- Initiate Return: Contact our customer service team via [email] or [phone number] within the 30-day window to request a return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to proceed.
- Shipping: Ship the item(s) back to us using a trackable courier service. Please note that return shipping costs are the responsibility of the customer.
Refunds:
- Processing Time: Upon receiving and inspecting the returned item(s), we will process your refund within 7-10 business days.
- Refund Method: Refunds will be issued to the original payment method used during the purchase.
- Shipping Costs: Original shipping charges are non-refundable.
Exchanges:
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or refund as per your preference.
Contact Us:
For any questions or assistance regarding returns, please reach out to our customer service team at:
- Email: prasant_sse@yahoo.com
- Phone: +91 9831546615
We are here to ensure your shopping experience with Shree Shobha is exceptional.